Meet Needs Now. Grow Tomorrow.
The basic in-office user requires fewer features versus the mobile knowledge worker. Costs should
differ too. It doesn’t matter if you’re a small local operation or an international enterprise. Enjoy
optimal cloud based communications at any stage of growth.
Featured, Features
Call Grabber
Transition calls from desktop to phone to cellphone without missing a beat. They’ll never even notice you’re on the move.
Recepion Console
Effortlessly handle high call volume. Answer your call flow visually with desktop control. Customized to fit – and improve – your business strategy.
Smart Office
The multi-point conference call solution all on one screen. Get them all together at once. Transmit your vision clearly and quickly.
All Features
PHONE SYSTEM
Hosted PBX
A Hosted PBX replaces your on-premise and difficult to manage phone system. Hosted phone systems offer advanced features that are often too expensive or unavailable with traditional systems.
Auto Attendant
Greet your callers with a professionally recorded Auto Attendant. Customize time of day services and pre-record holiday greetings.
Number Portability
Keep your existing local and toll-free numbers.
Ring Groups
Distribute calls to specific groups or departments. Ring groups are also commonly known as Hunt Groups.
Music on Hold
Music on Hold plays recorded music or marketing messages while your callers are on hold to give your business a professional edge.
Extension Dialing
Call anyone in your company just by dialing their extension number, even if they work in different locations with extension dialing.
COLLABORATION FEATURES
Instant Messaging
Collaborate with your team by using instant messaging on both the Smart Office desktop or mobile app.
Conference Bridge
Hold professional conference calls with your team or external partners. Utilize local phone numbers and avoid costly toll charges!
Video Meetings
Smart Office Collaboration allows you to join voice, video and screen share functionality to bring participants together in a virtual meeting. Clicking on a simple link will allow users to join these collaborative sessions in a web browser, or download our online app!
Contacts Integration
Integration with Outlook, Google and Salesforce will allow click to dial functionality.
Presence
Smart Office applications let you see who is available, busy, or unavailable to take a call or message. Looking for assistance? See who is available for faster responses and connect via instant message, voice or video call.
MOBILITY
Smart Office for Mobile
Take your office extension with you. Load Smart Office for Mobile on your Android or IOS and take your office wherever you go, anywhere in the world. Receive and make calls as if you were in the office.
Find-me Follow-me
Setting customized call routes, allow missed office calls to be directly forwarded to your cellular phone to improve availability. Great for sales people who are often away from their desk.
Smart Office Desktop App
Smart Office desktop applications turn your laptop / pc into a virtual telephone system. Connect to voice, video and messaging services wherever you have an internet connection.
ONLINE MANAGEMENT
Administrative Access
Control as much or as little of your phone system as you want. With administrative access rights, clients have the ability to reset passwords, change names, extensions and order more extensions. Instantly make the changes you need to operate your business!
End User Portal
Users have their own portal to see historic call records, set custom call routes and rules, load contacts to their telephone and customize their call flow.
Voicemail Management
Voicemail portals are unique to users offering a variety of notification options, and voicemail to email is standard.
BUSINESS FEATURES
Unlimited NA Calling
Eliminate expensive long distance charges from your organization. Calling the continental US and Canada are included in your service.
Ad-hoc Conference Calls
Adding users into your existing calls are simple. Have up to 10 participants on any ad-hoc call by simply conferencing participants into your existing call.
Call Forwarding
Call forwarding calls to alternate staff, or external numbers is set manually, or can be programmed to take effect on specific dates and times.
Conference Bridge
Hold professional conference calls with your team or external partners. Utilize local phone numbers and avoid costly toll charges!
Called ID
Identify who is calling before you answer the call. Incoming Caller ID shows the caller telephone number and name (if available).
You can also customize your external caller ID for your business. Set it up so everyone has the same company name, or personalize it by extension or phone number.
Call Waiting
Call Waiting allows callers to reach you even when you are on the phone with another call.
You will hear a beep indicating an incoming call. You will then be able to put your current caller on hold and answer the new call. You can continue to alternate between parties as often as you’d like. Callers will never get a busy signal!
Call Transfers
Transfer calls to internal or external numbers in two different ways. A consultative transfer where you speak to the receiving party before the transfer, or a blind transfer where you send the call directly to the receiving party or extension.
Direct Phone Number
Direct phone numbers can be made available to all users, or simply use the one main business telephone number and extensions.
Do Not Disturb
Working to meet a deadline and can't be interrupted? On an important conference call with a client? By pressing the DND button calls will be sent straight to your voicemail and leave you focused on the task at hand.
Group Call Pickup
Calls can be routed to departments or functional groups, where the first available user can answer the incoming call.
Additional Ring Groups
A Ring Group (or Hunt Group) is a way for teams or departments to share the distribution of incoming calls.
Paging
Paging can be made through the telephones or through loud speakers. You can page departments, or specific users to notify them of incoming or parked calls.
Voicemail
Voicemail features let you view and listen to your voicemails online, have them delivered to your email box, or access them by phone.
Call Park
With the Call Park feature, you can “park” a call in the cloud so other employees can pick up the call. A parked call can be picked up by any extension in your organization.
Voicemail to Email
Voicemail-to-email is great way to save time and be more responsive to your clients. Your voicemails are delivered right to your email box as audio files so you can listen to them right away.
Internet Fax
Faxes can be received and converted into PDF format. The PDF can be set to email to specific users or groups.
PDF's can also be sent to fax machines! You can email or use our online portal to send and receive faxes!
INTEGRATIONS
NetSuite Integration
Leverage the power of NetSuite and JUXTO to dramatically increase customer loyalty and improve customer service.
Skype for Business Integration
The Microsoft Integration plug-in allows you to click to call contacts from your Skype for Business directory via Smart Office
Outlook Integration
The Microsoft Integration plug-in allows you to click to call contacts from your Outlook directory and emails via Smart Office
Salesforce Integration
Smart Office has built-in integrations with Salesforce to help you deliver personalized customer service and quickly log incoming and outgoing calls.
BUSINESS OPTIONS
Multiple Offices
Network multiple locations and enable extension dialing capabilities. Operate as if you were under the same roof, regardless of geography.
Call Queuing
Callers can be placed into queue and distributed to agents as they become available. Customized on-hold music can be added to educate callers on your products and services.
Call Groups
Direct calls into sales, operations or services groups, where a call is distributed in various fashions to departments that you design. Call groups reduce wait times and improves caller experiences.
Overhead Paging and Intercom
Connect your phone system to your overhead paging or utilize the intercom feature to announce calls or page specific team members.
Multiple Businesses
Do you own different brands or share resources across multiple organizations? Juxto can provide multiple main telephone numbers and auto-attendants to greet callers with the specific company they are calling. Calls can be routed to any subscriber and staff can represent multiple organizations.
Multiple Line Appearance
Utilize multiple line appearances to make and receive several calls simultaneously.
Hunt Groups
Hunt groups are call routing rules, that can send calls to a department or service group. The calls can be routed in various fashions - based on skill ranking, circular distribution, longest idle and more!
Attendant Console
Traditionally a phone with add-on modules can help receptionists receive and transfer calls efficiently. Now a software can allow calls to be drag and dropped on a PC, giving receptionists a faster way to navigate and transfer calls. Receptionists can quickly search for users and see if they are available or on the phone.
PHONE NUMBERS
International Local & Toll-Free Numbers
Expand your global presence with JUXTO. You can have a local presence and take advantage of international toll-free number service in a growing number of countries across the globe.
Toll Free Numbers
A Toll-Free Virtual Number is an inbound number that rings to your auto attendant, ring group or primary JUXTO line. US callers can call your toll-free number at no charge to them.
Virtual Numbers
A Virtual Phone Number is a number that rings to a primary JUXTO line. A Virtual Phone Number eliminates long-distance toll charges for anyone calling within that number’s area code. Virtual Phone Numbers are available for most area codes.
ADDITIONAL SERVICES
Administrative Portal
If you are staffed with technical-minded resources, subscribing to our administrative portal allows you to perform all your MAC work and password resets.
Site Monitoring
Have 24x7x365 peace of mind, knowing that JUXTO will monitor your connectivity and services, ensuring proactive management of your system. If your site loses power, connectivity or experiences a hardware failure, JUXTO's support team will be instantly notified and alerted to the issue. Our immediate responses will be initiated to mitigate against any downtime.
Network Management and Failover
JUXTO is staffed with Cisco CCIE professionals and voice engineers. Learn about our network management program and easily build in redundancy in your business operation.
ANALYTICS
CDR Reports
Call Detailed Reports can be made available to show call volume on a per user basis. These reports can be sorted to report on time of day, number of incoming calls, call duration and more.
Call Center Reports
Do you operate an inbound call center? If so, reports on average wait times, abandoned calls or calls serviced can have a great impact on your success. JUXTO's call center can help you make informed decisions with detailed information.
STANDARD FAX SOLUTIONS
Fax Plans
JUXTO's fax over IP solution is based on the T.38 ITU standard for sending faxes across IP networks. JUXTO fax services work with standard fax machine brands. Our solution connects your fax machine to the Internet via an analog terminal adapter (ATA).